General, Non-Confidential Tax Questions Form

The California Department of Tax and Fee Administration is committed to improving the services it provides to taxpayers. Accordingly, the Department has implemented a service to provide answers to general, non-confidential tax questions submitted via e-mail.

If you have general tax questions that are not addressed in our Frequently Asked Questions section or elsewhere on our website, please use the form below to send your questions to the main Department office via e-mail. Otherwise, you may call the Information Center toll-free at 1-800-400-7115 or visit the nearest California Department of Tax and Fee Administration Field Office.

We will respond as quickly as possible. Our goal is to answer all your questions within 12 calendar days. If we are unable to answer your specific request within the 12 days, we will send you an acknowledgement notifying you that we have received your request and are working on a response to you. However, if you need an immediate response, please call the toll free number above.


To safeguard your privacy, do not send confidential taxpayer information (e.g., your social security number(s) or other taxpayer specific information) to our Customer Service Information Center e-mail account. If you choose to disregard this warning, please be aware that the California Department of Tax and Fee Administration is not responsible if confidential information that you sent to this e-mail address is accessed by third parties.

If you have a technical questions/comments regarding this website, please do not use this form. Instead, contact the webmaster.

* Required fields: Last Name and E-mail Address or Last Name, Mailing Address, City, Zip/Postal Code, and State

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Ex: 916-123-4567

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