CDTFA Temporarily Closes Public Counters in Field Offices

Customer Service Center, Phone and Video Appointments, and Online Resources Available

Sacramento – The California Department of Tax and Fee Administration's (CDTFA) Field Offices and Motor Carrier Office across the state will be closing their public counters temporarily to ensure the health and safety of CDTFA's customers and team members. This effort is temporary to support statewide physical distancing measures in place to stem the spread of the Coronavirus. Taxpayers requiring an office visit to make a tax payment should contact the department to schedule an appointment.

“We have temporarily closed our public counters, but we are fully available to serve the public through one on one phone and video appointments. Our call center is taking calls from customers and our online services remain available,” said Director Nick Maduros. “We know this health situation is affecting businesses everywhere, so we are offering a variety of ways to assist, including requesting an extension. Please know that we are here to work with you during this difficult time.”

Taxpayers may request assistance or schedule an appointment with a field office representative by contacting the CDTFA Customer Service Call Center at 1-800-400-7115. Requests for extensions on filing a return or requests for relief of interest and penalties can be made through CDTFA online services. This includes assistance if you are unable to make a timely tax payment. Taxpayers may also request assistance in writing by contacting the CDTFA via email or sending a letter to:

To find the latest information on CDTFA's COVID-19 efforts, visit our COVID-19 efforts page.

Information about California's COVID-19 efforts.

CDTFA's public service announcement for the temporary public counter closure is available.

The California Department of Tax and Fee Administration (CDTFA) administers California's sales and use, fuel, tobacco, alcohol, and cannabis taxes, as well as a variety of other taxes and fees that fund specific state programs. CDTFA-administered programs account for more than $70 billion annually which in turn supports local essential services such as transportation, public safety and health, libraries, schools, social services, and natural resource management programs through the distribution of tax dollars going directly to local communities.