How to Contact Us

Need assistance? Use this page to identify the best contact for your specific questions or concerns.

For the quickest response to questions about your CDTFA account, taxes, or fees, please call our Customer Service Center at 1-800-400-7115 (TTY:711). Customer Service Representatives are available to assist you Monday through Friday (except state holidays) from 7:30 a.m. to 5:00 p.m. (Pacific time).

You can also see live wait times our Customer Service Center Dashboard or get 24/7 assistance using our chat feature.

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General Information

General Information Contacts
Topic	Contact Information	Resources
General tax program and account information	Customer Service Center Telephone: 1-800-400-7115	Sales and Use Tax Special Taxes and Fees
Open an account, license, or permit	Customer Service Center Telephone: 1-800-400-7115	Online Services Registration
Update or close out your account, license, or permit	Customer Service Center Telephone: 1-800-400-7115	Update or close out your account using our Online Services Portal.
Verify an account, license, or permit	Customer Service Center Telephone: 1-800-400-7115	From our Online Services Portal, select Verify a Permit, License, or Account from the options under Registration.

Sales and Use Tax

Sales and Use Tax Contacts
Topic	Contact Information	Resources
Audit or collection questions or concerns	Please contact either: the auditor or collector assigned to your account or, your nearest field office.	Publication 76, Audits Publication 54, Collection Procedures
Payments		Payment information
Payment plan requests		Payment plan information
Refunds	Refunds Section Telephone: 1-916-445-1315 FAX: 1-916-324-0147	Publication 117, Filing a Claim for Refund
Billing questions or issues on self-assessed returns	Return Analysis Section Telephone: 1-916-445-7732 FAX: 1-916-323-0478 EFT Helpline: 1-916-327-4229
Petitioned (disputed) Department-assessed billings	Petitions Section Telephone: 1-916-445-2259 FAX: 1-916-324-0678 Email: PetitionsSection@cdtfa.ca.gov	Publication 17, Appeals Procedures
Use tax on private party transactions of vehicles, vessels, aircraft, and mobile homes – Inquiries and returns	Consumer Use Tax Section Telephone: 1-916-445-9524 FAX: 1-916-324-2491 Email contacts: Use tax clearance requests cuts_106_inquiries@cdtfa.ca.gov Other documents cutsdocumentsubmission@cdtfa.ca.gov	Tax Guide for Purchasers of Vehicles, Vessels, & Aircraft
Use tax on private party transactions of vehicles, vessels, and aircraft – Payment or collection on billed liabilities	Use Tax Collections Bureau Telephone: 1-916-309-8150	Tax Guide for Purchasers of Vehicles, Vessels, & Aircraft
Use tax on imported items	Use Tax Collections Bureau Telephone: 1-916-309-8150	California Use Tax for Foreign Purchases

Special Taxes and Fees

Special Taxes and Fees Contacts
Topic	Contact Information	Resources
Registration and tax or fee returns	Program and Compliance Bureau Telephone: 1-916-309-8051	Special Taxes and Fees
Collections	Program and Compliance Bureau Telephone: 1-916-309-8051	Publication 54, Compliance Procedures Payment plan information
Payments		Payment information
Payment plan requests		Payment plan information
Audits and examinations	Audit Examination Branch Telephone: 1-916-309-0361
Petitioned (disputed) Department-assessed billings	Appeals and Data Analysis Branch Telephone: 1-916-309-0284
Refunds	Appeals and Data Analysis Branch Telephone: 1-916-309-0284	How to File a Claim for Refund
IFTA accounts – Audits, compliance, and collections	Motor Carrier Office Telephone: 1-916-309-0900	International Fuel Tax Agreement (IFTA) and Interstate User Diesel Fuel Tax

Other Tax Related Contacts
Topic	Contact Information	Resources
Bankruptcies, assignments, receiverships, and probates	Collections Support Bureau Telephone: 1-916-309-5650 FAX: 1-916-324-0615
Liens and lien releases	Collections Support Bureau Telephone: 1-916-309-5650 FAX: 1-916-324-0615	From our Online Services Portal, select Request an Escrow Demand to Pay Tax Lien from the options under Limited Access Functions.
Subpoenas	Subpoena Section Telephone: 1-916-309-8333
Offers in compromise	Offers in Compromise Section Telephone: 1-916-322-7931 FAX: 1-916-322-7940	Offer in Compromise
Settlements	Settlement and Taxpayer Services Bureau Telephone: 1-916-324-2836 FAX: 1-323-3387 Email: settlement@cdtfa.ca.gov	Settlement Program
Taxpayers’ Rights Advocate Office (TRA) – Taxpayer support	TRA Telephone: 1-888-324-2798	Taxpayers’ Rights Advocate Office
Report tax violations	Tax Evasion Hotline Telephone: 1-888-334-3300	Report Suspected Violations
Tax Practitioners - Support	Tax Practitioners Hotline Telephone: 1-800-401-3661	Tax Guide for Tax Practitioners
Small Business (SB)/Disabled Veteran Business Enterprise (DVBE) Advocate – Doing business with CDTFA	SB/DVBE Advocates Telephone: 1-916-309-5417	Doing Business with CDTFA

Media, Records, and Speaker Requests

Media, Records, and Speaker Requests Contacts
Topic	Contact Information	Resources
Media Inquiries	Office of Public Affairs Telephone: 1-916-309-8488
Public records act requests and information	Disclosure Office Telephone: 1-916-445-2918 FAX: 1-916-324-5995 Email: disclosure.office@cdtfa.ca.gov
Request a speaker	Telephone: 1-916-309-8440	Request a Speaker

Miscellaneous

Miscellaneous Contacts
Topic	Contact Information	Resources
CDTFA mailing address	California Department of Tax and Fee Administration PO Box 942879 Sacramento, CA 94279
CDTFA Headquarters – Physical address	May Lee State Office Complex 651 Bannon Street, Suite 100 Sacramento, CA 95811-0299
Technical issues with our website		You can report technical issues using our General, Non-Confidential Tax Questions form.
Feedback		Please submit your feedback using our How Are We Doing? Survey.