Accessiblity Feedback

If you are having difficulties accessing any content on this website due to accessibility, please send us an email to Accessible Technology Inquiry and reference "Web Accessibility" in the Subject field.

Accessibility Features

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.


  • Uses Alternative Text “ALT” and/or “TITLE” attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.

WCAG 2.1 Level AA

  • The web template adheres to WCAG 2.1 AA Guidelines and Success Criteria organized under the following four principles:

1. Perceivable:

  • Provide text alternatives for non-text content.
  • Provide captions and other alternatives for multimedia.
  • Create content that can be presented in different ways, including by assistive technologies, without losing meaning.
  • Make it easier for users to see and hear content.

2. Operable:

  • Make all functionality available from a keyboard.
  • Give users enough time to read and use content.
  • Do not use content that causes seizures.
  • Help users navigate and find content.

3. Understandable:

  • Make text readable and understandable.
  • Make content appear and operate in predictable ways.
  • Help users avoid and correct mistakes.

4. Robust:

  • Maximize compatibility with current and future user tools

These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.

Keyboard Commands for:

Public Access to Programs, Services and Facilities by Persons with Disabilities – Policy and Grievance Procedure

Public Access Policy

It is the policy of the California Department of Tax and Fee Administration (CDTFA) to provide access to its programs, services and facilities to persons with disabilities in accordance with Title II of the Americans with Disabilities Act of 1990 (ADA) (42 U.S.C. §§ 12131-12134), its implementing regulation (28 C.F.R., part 35), and other applicable federal and state laws. Relevant sections of the 28 C.F.R., part 35 are linked to below.

Documents in alternative formats and other reasonable accommodations may be requested by disabled members of the public or their representatives from CDTFA's ADA Coordinator, Diversity and Inclusion Office, P.O. Box 942879 MIC: 51, Sacramento, CA 94279-0051, 1-916-309-8400 (voice) or 711 (TTY). As necessary, the ADA Coordinator will direct appropriate team members to assist in complying with CDTFA's public access policy.

This policy addresses public access by persons with disabilities. Inquiries concerning CDTFA's efforts to make its employment practices nondiscriminatory as to persons with disabilities under Title I of the ADA should be directed to to the Department's Diversity and Inclusion Office, P.O. Box 942879 MIC: 51, Sacramento, CA 94279-0051, 1-916-309-8400 (voice) or 711 (TTY).

Public Access Grievance Procedure

In the event a request for access to programs, services or facilities cannot be resolved with the assistance of CDTFA's ADA Coordinator, a grievance may be filed with CDTFA's Diversity and Inclusion Office, P.O. Box 942879 MIC: 51, Sacramento, CA 94279-0051, 1-916-309-8400 (voice) or 711 (TTY).

The steps of CDTFA's ADA Title II grievance procedure are set forth below:

Step 1. The grievance should be filed on the Americans with Disabilities Act (ADA) Grievance Form (CDTFA-351) linked to below. If the grievance is not filed on CDTFA-351, it should nonetheless contain the following information:

  • The name, address, and phone number of the person filing the grievance;
  • The name, address, and phone number of the person alleging the ADA violation, if other than the person filing the grievance;
  • The name of the CDTFA service, program or facility allegedly in violation.
  • A description of the alleged violation and the remedy sought;
  • Information regarding whether a complaint has been filed with the Department of Justice or other federal or state civil rights agency or courts.
  • If a complaint has been filed, the name of the agency or court where the complaint was filed, the date the complaint was filed, and the name, address and telephone number of a contact person with the agency with which the complaint was filed.

CDTFA's ADA Coordinator is available to individuals requiring assistance to file a grievance. CDTFA's communications regarding the grievance will be in a format accessible to the grievant.

Step 2. Consistent with Administrative Manual section 7900, the Diversity and Inclusion (D and I) Office will respond or acknowledge the grievance within 12 working days of receipt.

Step 3. Within 60 calendar days of receipt, the D and I Office will complete the investigation necessary to determine the validity of the alleged violation. If appropriate, the D and I Office will arrange to meet with the grievant to discuss the matter and attempt to reach an informal resolution of the grievance. Any informal resolution of the grievance shall be documented in the D and I Office file.

Step 4. If an informal resolution of the grievance is not reached in Step 3, within 75 calendar days of receipt of the grievance, a written determination as to the validity of the complaint and description of the resolution, if appropriate, shall be forwarded to the Legal Division, Litigation Bureau and the D and I Manager for review and approval.

Step 5. The D and I Office will convey CDTFA's determination and resolution to the grievant within 90 calendar days of receipt of the grievance, unless the D and I Manager authorizes additional time for further consideration of the grievance. Upon approval, any authorized extension of time will be communicated by the D and I Office to the grievant.

Step 6. Any request for reconsideration of CDTFA's response to the grievance shall be at the discretion of the Director.

If the grievant is dissatisfied with CDTFA's handling of the grievance at any stage of the process or does not wish to file a grievance through CDTFA's ADA Title II Grievance Procedure, the grievant may file a complaint directly with the U. S. Department of Justice or other appropriate state or federal agency. Use of CDTFA's grievance procedure is not a prerequisite to the pursuit of other remedies.

The resolution of any specific grievance will require consideration of varying circumstances, such as the specific nature of the disability; the nature of the access to services, programs, or facilities at issue, the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to CDTFA. Accordingly, the resolution by CDTFA of any one grievance does not constitute a precedent upon which CDTFA is bound or upon which other complaining parties may rely.