Customer Service Center Expands Hours to Help Public

Sacramento – The California Department of Tax and Fee Administration (CDTFA) has extended the hours of its Customer Service Center by half an hour each business day, taking calls earlier to provide additional time to answer customers' tax and fee questions.

Taxpayers can now contact customer service representatives from 7:30 a.m. to 5:00 p.m. (Pacific time), Monday through Friday, except for state holidays. Customer service representatives are available by calling 1-800-400-7115 (CRS:711) or to chat online at www.cdtfa.ca.gov. CDTFA also has a team of Spanish-speaking representatives available to assist customers.

“Making a small change in our operating hours can make a big difference for our taxpayers,” said CDTFA Director Nick Maduros. “Good customer service means being flexible and available when it's most helpful to our customers.”

In 2021, CDTFA customer service representatives assisted more than 597,800 taxpayers. Common questions include how to register with CDTFA, how to file sales and use tax returns, and how to make a payment. In addition to answering taxpayers' questions, representatives can assist with updating or looking up account information, identifying tax rates, verifying CDTFA permits, and helping business owners understand their tax and fee responsibilities.

The California Department of Tax and Fee Administration (CDTFA) administers California's sales and use, fuel, tobacco, alcohol, and cannabis taxes, as well as a variety of other taxes and fees that fund specific state programs. CDTFA-administered programs account for over $73 billion annually, which in turn supports essential local services such as transportation, public safety and health, libraries, schools, social services, and natural resource management programs through the distribution of tax dollars going directly to local communities.